Ever interacted with a chatbot that just stops responding after the first message? I’ve come across this issue on multiple websites—it’s surprisingly common. The chatbot is there, it greets you… and then? Silence. No replies. No resolution. 🤫

This usually happens due to faulty implementation or a broken backend — either the chatbot isn’t properly configured, or an API it depends on has failed. And the worst part? Many businesses don’t even realize their chatbot is broken until customers complain (or worse, just leave). 😰

🚨 𝙏𝙝𝙚 𝙎𝙞𝙢𝙥𝙡𝙚 𝙁𝙞𝙭: A 𝗵𝗲𝗮𝗹𝘁𝗵 𝗰𝗵𝗲𝗰𝗸 that periodically tests if the chatbot is responding as expected. If a failure is detected, an automated alert triggers an action—restart of services, notify admins, and/or switch to a fallback.

At Beaconcross, our chatbots also fail sometimes but we ensure that they are back up again within shortest span of time through a 𝘷𝘪𝘨𝘪𝘭𝘢𝘯𝘵 𝘤𝘰𝘯𝘵𝘪𝘯𝘶𝘰𝘶𝘴 𝘮𝘰𝘯𝘪𝘵𝘰𝘳𝘪𝘯𝘨 𝘴𝘺𝘴𝘵𝘦𝘮. Our intention is to have chatbots that don’t just greet users but actually help them—because a silent chatbot is worse than no chatbot at all.

Does your chatbot stop after the first message? Let’s fix that. 💡

Looking for demo of conversational or voice agent – schedule one here https://cal.com/beaconcross/chatbot-demo

#Chatbots #Chatbotfails #ChatbotProblems #AI #ConversationalAI #CX #Automation

The author is William Lewis, Cofounder and CTO at Beaconcross Technologies, you can get in touch with him via LinkedIn