Answer questions from your own data sources. Our Q&A product allows you to ask questions in natural language and get answers from your own content. Your content can be in the form of documents, databases, content management systems or any other source.

Broad Features:

• Answer user questions across various content sources
• Unlock the value hidden in unstructured data
• Get answers without expertise in AI/ML
• Use any generative Large Language Model (LLM) – bring your own LLM
• Complete control of LLM, thereby eliminating hallucination risk, high level of grounding
• Fully managed service available as REST API’s for integration with existing systems
• Custom connector development and support
• Multi-turn conversations
• Citations

Use Cases:

• Enterprise Q&A tool for employees to answer queries over large number of company policy documents
• Find answers to questions from complex documents which have rich format and tables
• User asks queries to insurance policy wordings document to get answers to queries before contacting customer support
• Augment chatbot and Live Agent in case of fallback conditions where no answers are found
• Chatbot tool for Document Management System (DMS)

Workflow:

Feature Description:

Smart Intelligent Q&A

Beacon Q&A uses AI based Natural Language Processing (NLP) algorithms to find answers from your own data sources. As part of this solution, the solution is presented to the user in conversational answer format. The software understands the user question, its context and computes the response accordingly. Our algorithm takes care of the spellings, grammar, synonyms and hence reducing the dependence on the intelligence of the user who is asking the question.

Avoid Hallucination Risk

Usage of Large Language Models brings with it the risk of hallucination, in which the generative model could give out information or answers which are not correct and un-intended. Our solution built on the concept of retrieval augmented generation reduces this risk to almost 0.

Understanding Complex and Domain specific language

As Beacon Q&A makes use of Large Language Models (LLMs) to understand your data and user queries, it is able to understand complex terms including abbreviations that may be part of the data sources.

Accuracy and Speed

The answer ensures that the user gets specific information in the fastest possible time thus eliminating needless clicking and scrolling through different document sources.

Connectors

Connectors can be used to automatically index data from your repository. Currently file connectors and web urls are supported. We support advance document structures containing structured/unstructured text along with tables.

More connectors are being added and planned as per the product roadmap.

Q&A Analytics

The dashboard will give you insights into how the Q&A application is performing across different business sectors. We can check how many Q&A sessions were created, what are the most frequently asked queries and detailed reports about the results including the match quality which will be classified as WELCOME, GENERATIVE, GENERATIVE FALLBACK and FALLBACK.

Customizable

The Q&A experience is customizable via REST API’s and a range of customizations are possible to tone the answer responses.

Experience

The user experience for Q&A can be tailor made and can be integrated into any type of application including web applications, mobile applications, desktop applications, point of sales device applications etc. This is made possible as the entire experience from indexing of data to getting answers is made available by easy-to-use REST APIs.

Language Neutral

The Q&A application works across most languages. Contact us for any specific requirements.

Demo Video

Video demonstrating the accuracy of Beacon Q&A applied over a complex financial document consisting of 100+ rich content pages. The application can parse content from various rich elements contained in the document using Optical Character Recognition (OCR) and index the information ready to be used to answer any query.